REGISTRATION FAQs

DO I HAVE TO REGISTER MY WRISTBAND?

You don't have to register your wristband, but we strongly recommend that you do! Registering your wristband shows both us and Eventbrite that the wristband belongs to you and allows you to deactivate and replace it more easily if it's lost or stolen during the festival.


CAN I REGISTER MY WRISTBAND UNDER SOMEONE ELSE'S NAME? 

You can only register a wristband once, so make sure you have all of that person's required information on hand. To register, you'll need their:

  • FULL NAME
  • E-MAIL ADDRESS
  • BIRTHDATE 
  • WRISTBAND ID NUMBER

CAN I CHANGE MY WRISTBAND REGISTRATION INFORMATION AND / OR TRANSFER IT TO SOMEONE ELSE?

 Unfortunately not. Once registered, wristbands can't be transferred and identifying information can't be changed. You can gift the ticket and wristband to anyone before registering the wristband, but only the original buyer can deactivate the wristband or request a replacement. 

WHERE IS MY WRISTBAND? WHEN WILL IT SHIP?

 You can find estimated shipment and delivery dates along with other tracking information from the TICKETS page in your Eventbrite account.

REPLACING LOST OR DAMAGED WRISTBANDS

WHAT SHOULD I DO IF MY WRISTBAND IS LOST // DAMAGED // OR STOLEN?

Head over to the TICKETS page in your Eventbrite account to report your issue or request a replacement. Any reported wristband will immediately be deactivated. You can pick-up a replacement wristband at the Will Call or Box Office for a $25 fee. Please bring the original e-mail confirmation from Eventbrite as well as your photo ID for proof of purchase.