FREQUENTLY ASKED QUESTIONS //

 

WHO IS YOUR TICKETING PROVIDER? 

We are very excited to once again be working with Eventbrite


Feel free to use Eventbrite's handy Support Portal for any questions you might have.

WHERE / WHEN CAN I PURCHASE TICKETS TO #SG17? 

#SG17 Pre-Sale Tickets sold out in January. Advance Tickets go on-sale Friday 9/8 @ 10AM PST.


PRO-TIP || Subscribe to our E-List and make sure you're the first to know:

HOW DOES THE PAYMENT PLAN WORK? 

We are very excited to be working with Affirm for this year's payment plans. Affirm offers clear, simple financing to split your Eventbrite order into 3 or 6 monthly payments (rates from 10-30% APR). Once you select Monthly Payments with Affirm on the Eventbrite checkout page, you will need to confirm your loan on Affirm. Your tickets will be e-mailed to you immediately upon check-out. Make sure you pay your Affirm bills on or before your due date.


Want more information? Check out Affirm's FAQ Page.

WHAT'S THE DIFFERENCE BETWEEN SNOWDAY / EARLY BIRD / ADVANCED / REGULAR / LAST CHANCE TICKETS? 

Nothing beyond the difference in price. The different ticket types listed above don't give you or get you any additional perks -- the names are just an easy way to distinguish between them! You say potato, I say potahto.

HOW MANY TICKETS CAN I PURCHASE PER ORDER? 

You can purchase up to 4 tickets per order.

PRO TIP || Coordinate in advance with the SG Group Text to make sure your whole squad gets tickets.

WHEN CAN I EXPECT TO RECEIVE MY WRISTBAND?

Wristbands will begin shipping in late November / early December. Wristbands typically take 5-7 days to ship.

You will receive an e-mail confirmation and tracking number from Eventbrite when your order has shipped. 

I LIKE TO PLAN AHEAD: WHERE IS THE BOX OFFICE AND WHAT ARE THE HOURS?

The location of the SnowGlobe 2017 Box Office will be announced as the festival approaches. 


BOX OFFICE HOURS:

12/28: 1PM - 9PM

12/29: 12PM - 12AM

12/30: 12PM - 9PM

12/31: 1PM - 9PM

I BOUGHT A TICKET FOR MY SON/DAUGHTER/WIFE/HUSBAND/BOYFRIEND/GIRLFRIEND/DOG/FRENEMY --

DOES THE TICKET HAVE TO BE UNDER THEIR NAME? 

Nope! Provided the true recipient of the ticket can pick it up from the shipping address you listed on your order, you're all set! Once you receive the wristband in the mail, it will come with instructions on how to register it to their name, so whatever's listed on the shipping label ultimately doesn't matter.


If you'd like to change the name associated with the order to give you peace of mind, Here's A Guide On How To Do So. 

I'M MOVING... HOW DO I CHANGE MY SHIPPING ADDRESS? 

Follow this Step-By-Step Guide. You can change your shipping address up to December 6th.


Be sure to invite us to the house warming party. We give great fengshui advice.

I'M COMING TO THE FESTIVAL FROM OUT OF THE COUNTRY... WILL SHIPPING BE AN ISSUE?

We're happy to have you!


To avoid any issues with international shipping, we'll be keeping all international orders at Box Office will-call. Our ticketing provider will send you an e-mail outlining the procedure as the festival approaches. If you have more specific questions, please reach out to Eventbrite directly. 

HOW WILL I KNOW IF MY WRISTBAND HAS SHIPPED? 

You will receive an e-mail from Eventbrite when your wristband has shipped. 


This e-mail will include a tracking number so you're able to track your wristband every step of the way on its incredible journey from us to you. You can also reach out to Eventbrite support with any questions about the fulfillment process. 

I BOUGHT A 3-DAY PASS ... WILL I RECEIVE 3 DIFFERENT WRISTBANDS?

Nope! You'll receive one wristband that's good for all 3-days. 


If you buy a 3-Day GA + Shuttle, you'll receive two wristbands -- one shuttle, the other admission. VIP and all Single Day tickets include complimentary shuttle access and, as such, you'll only receive one wristband.

CAN I SHOWER WITH MY WRISTBAND?

Yes. And we highly recommend you do.

WHAT HAPPENS IF I FORGET MY SHIPPED WRISTBAND?

All hope is not lost. Provided you can provide proof of purchase (order confirmation from Eventbrite is perfect), you'll be able to replace your wristband at the festival box office.

Replacement cost is $25 and limited to one replacement per order. 

WILL SINGLE DAY TICKETS BE AVAILABLE?

A limited quantity of Single Day Tickets will go on-sale as the festival approaches.

WHAT'S THE DEAL WITH SINGLE DAY TICKETS & THE SHUTTLE?

All single day tickets come with a complimentary shuttle pass. Your 12/29, 12/30, or 12/31 wristband will get you both on the shuttle and into the festival. One wristband for both shuttle access and admission.

I BOUGHT A TICKET BUT CAN NO LONGER ATTEND ... CAN I GET A REFUND?

Nah.

I'M SELLING MY TICKET ... IS THAT ALRIGHT // AM I PROTECTED?

You're more than welcome to sell your pass to a buyer through a third party ticketing provider. Be warned -- as soon as you purchase a SnowGlobe 2017 ticket through a 3rd Party Provider, SnowGlobe and Eventbrite's Customer Service Team are longer able to assist you. Buying / selling through an alternative ticketing provider (anybody but Eventbrite) is and will always be a risk.


Here's A Guide On How To Transfer Your Ticket