TICKET FAQS //

 

• WHERE / WHEN CAN I PURCHASE TICKETS TO #SG19? 

SnowGlobe 2019 Tickets can be purchased directly through our website or through our EVENTBRITE PAGE.


Regular 3-Day GA, GA + Shuttle and VIP Tickets Are On Sale Now! CLICK HERE TO PURCHASE

• I HAVE A QUESTION ABOUT MY TICKET ... 

You can contact Eventbrite through their SUPPORT PORTAL.

• I BOUGHT MY TICKET -- WHAT HAPPENS NEXT / WHEN DO I GET MY WRISTBAND? 

Wristbands will begin shipping the final week of November and continue through early December. Before shipping, you'll receive an e-mail from Eventbrite confirming your shipping address (they'll also let you know if they have any issues with the address that you provided and provide you with instructions on how to adjust). You'll also receive an e-mail from Eventbrite once your wristband has shipped so you'll be able to track it all along its journey to you. 

• I WANT TO ATTEND BUT CAN'T AFFORD A TICKET... CAN I EARN TICKETS TO THIS YEAR'S FESTIVAL? 

Yes! New for 2019 we are excited to announce the launch of our SNOWGLOBE AMBASSADOR PROGRAM.  The program allows charismatic & connected SnowGlobe attendees to sell tickets directly to their friends and family -- every ticket sold earn points which can be cashed in for 3-Day GA & VIP Tickets as well as other ~exclusive~ SG perks.


CLICK HERE TO JOIN THE SNOWGLOBE AMBASSADOR PROGRAM

• WHERE IS THE BOX OFFICE AND WHAT ARE THE HOURS?

The Box Office is located just outside of the festival entrance. For SnowGlobe 2019 we are exploring an off-site location -- so stay tuned for updates! 


• BOX OFFICE HOURS:

12/28: 1PM - 9PM

12/29: 12PM - 9PM

12/30: 12PM - 9PM

12/31: 1PM - 9PM

• I'M PICKING UP MY TICKETS AT WILL CALL / GUEST LIST -- WHAT WILL I NEED?

Please bring your order confirmation (sent to you by e-mail from Eventbrite) along with a valid photo ID.

PLEASE ENSURE that the name on the order matches the name on the photo ID.

• I BOUGHT A TICKET FOR MY SON/DAUGHTER/WIFE/HUSBAND/BOYFRIEND/GIRLFRIEND/DOG/FRENEMY --

DOES THE TICKET HAVE TO BE UNDER THEIR NAME? 

Nope! Provided the true recipient of the ticket can pick it up from the shipping address you listed on your order, you're all set!


Once you receive the wristband in the mail, it will come with instructions on how to register it to their name, so whatever's listed on the shipping label ultimately doesn't matter.


If you'd like to change the name associated with the order to give you peace of mind, HERE'S A GUIDE ON HOW TO CHANGE THE NAME

• I'M PICKING UP MY TICKETS AT WILL CALL -- BUT THEY INCLUDE A SHUTTLE. CAN I RIDE IT WITHOUT A WRISTBAND?

Yes! You'll be able to ride the shuttle to the festival as long as you have proof of purchase (i.e the confirmation that was sent to you from Eventbrite) to show our staff. Once you arrive at the festival, stop by the Box Office to grab your wristband ASAP as you won't be able to ride the shuttle home without it!

• I'M COMING TO THE FESTIVAL FROM OUT OF THE COUNTRY... WILL SHIPPING BE AN ISSUE?

To avoid any issues with international shipping, we'll be keeping all international orders at Box Office will-call. Our ticketing provider will send you an e-mail outlining the procedure as the festival approaches. If you have more specific questions, please reach out to Eventbrite directly. 

• I BOUGHT A 3-DAY PASS ... WILL I RECEIVE 3 DIFFERENT WRISTBANDS?

Nope! You'll receive one wristband that's good for all 3-days. 

• CAN I SHOWER WITH MY WRISTBAND?

Yes.

• WILL SINGLE DAY TICKETS BE AVAILABLE?

A limited quantity of Single Day Tickets will go on-sale as the festival approaches. Typically they've become available around early November.  

• WHAT'S THE DEAL WITH SINGLE DAY TICKETS & THE SHUTTLE?

All single day tickets come with a complimentary shuttle pass.

Your 12/29, 12/30, or 12/31 wristband will get you both on the shuttle and into the festival. One wristband for both shuttle access and admission.

• I BOUGHT A TICKET BUT CAN NO LONGER ATTEND ... CAN I GET A REFUND?

Nah.

• I'M SELLING MY TICKET ... IS THAT ALRIGHT // AM I PROTECTED?

You're more than welcome to sell your pass to a buyer through a third party ticketing provider. Be warned -- as soon as you purchase a SnowGlobe 2018 ticket through a 3rd Party Provider, SnowGlobe and Eventbrite's Customer Service Team are longer able to assist you. Buying / selling through an alternative ticketing provider (anybody but Eventbrite) is and will always be a risk.


HERE'S A GUIDE ON HOW TO SUCCESSFULLY TRANSFER YOUR TICKET