TICKET FAQS //

 

• WHERE / WHEN CAN I PURCHASE TICKETS TO #SG19? 

SnowGlobe 2019 Tickets Are On Sale Now. CLICK HERE TO PURCHASE

• WHO IS YOUR TICKETING PROVIDER? 

We are very excited to once again be working with EVENTBRITE!

• I HAVE A QUESTION ABOUT MY TICKET ... 

You can contact Eventbrite through their SUPPORT PORTAL.

• CAN I EARN TICKETS TO THIS YEAR'S FESTIVAL? 

Yes! Click Here To Join Our SnowGlobe Ambassador Program. Sell tickets to earn points and cash in on exclusive SG perks

• WHAT'S THE DIFFERENCE BETWEEN SNOWDAY / EARLY BIRD / ADVANCED / REGULAR / LAST CHANCE TICKETS? 

Nothing beyond the difference in price.


The different ticket types listed above don't give you or get you any additional perks -- the names are just an easy way to distinguish between them. You say potato, I say po-tah-to.

• I LIKE TO PLAN AHEAD: WHERE IS THE BOX OFFICE AND WHAT ARE THE HOURS?

The Box Office has historically been located right outside of the festival entrance. We are exploring a new location for this year's festival -- stay tuned!  


• BOX OFFICE HOURS:

Last Year's Hours Were:

12/28: 1PM - 9PM

12/29: 12PM - 9PM

12/30: 12PM - 9PM

12/31: 1PM - 9PM

• I'M PICKING UP MY TICKETS AT WILL CALL / GUEST LIST -- WHAT WILL I NEED?

Please bring your order confirmation (sent to you by e-mail from Eventbrite) along with a valid photo ID.

PLEASE ENSURE that the name on the order matches the name on the photo ID.

• I BOUGHT A TICKET FOR MY SON/DAUGHTER/WIFE/HUSBAND/BOYFRIEND/GIRLFRIEND/DOG/FRENEMY --

DOES THE TICKET HAVE TO BE UNDER THEIR NAME? 

Nope! Provided the true recipient of the ticket can pick it up from the shipping address you listed on your order, you're all set!


Once you receive the wristband in the mail, it will come with instructions on how to register it to their name, so whatever's listed on the shipping label ultimately doesn't matter.


If you'd like to change the name associated with the order to give you peace of mind, HERE'S A GUIDE ON HOW TO CHANGE THE NAME

• I'M PICKING UP MY TICKETS AT WILL CALL -- BUT THEY INCLUDE A SHUTTLE. CAN I RIDE IT WITHOUT A WRISTBAND?

Yes! You'll be able to ride the shuttle to the festival as long as you have proof of purchase (i.e the confirmation that was sent to you from Eventbrite) to show our staff. Once you arrive at the festival, stop by the Box Office to grab your wristband ASAP as you won't be able to ride the shuttle home without it!

• I'M COMING TO THE FESTIVAL FROM OUT OF THE COUNTRY... WILL SHIPPING BE AN ISSUE?

We're v. happy to have you!


To avoid any issues with international shipping, we'll be keeping all international orders at Box Office will-call. Our ticketing provider will send you an e-mail outlining the procedure as the festival approaches. If you have more specific questions, please reach out to Eventbrite directly. 

• I BOUGHT A 3-DAY PASS ... WILL I RECEIVE 3 DIFFERENT WRISTBANDS?

Nope! You'll receive one wristband that's good for all 3-days. 

• CAN I SHOWER WITH MY WRISTBAND?

Yes.

• WILL SINGLE DAY TICKETS BE AVAILABLE?

A limited quantity of Single Day Tickets will go on-sale as the festival approaches. Typically they've become available around late October / early November.  

• WHAT'S THE DEAL WITH SINGLE DAY TICKETS & THE SHUTTLE?

All single day tickets come with a complimentary shuttle pass.

Your 12/29, 12/30, or 12/31 wristband will get you both on the shuttle and into the festival. One wristband for both shuttle access and admission.

• I BOUGHT A TICKET BUT CAN NO LONGER ATTEND ... CAN I GET A REFUND?

Nah.

• I'M SELLING MY TICKET ... IS THAT ALRIGHT // AM I PROTECTED?

You're more than welcome to sell your pass to a buyer through a third party ticketing provider. Be warned -- as soon as you purchase a SnowGlobe 2018 ticket through a 3rd Party Provider, SnowGlobe and Eventbrite's Customer Service Team are longer able to assist you. Buying / selling through an alternative ticketing provider (anybody but Eventbrite) is and will always be a risk.


HERE'S A GUIDE ON HOW TO SUCCESSFULLY TRANSFER YOUR TICKET