FREQUENTLY ASKED QUESTIONS //

 

WHO IS YOUR TICKETING PROVIDER? 

We are very excited to once again be working with Eventbrite.

WHERE CAN I PURCHASE TICKETS TO #SG17? 

#SG17 Pre-Sale Tickets have sold out. Additional tickets will go on-sale as the festival approaches.

HOW DOES THE PAYMENT PLAN WORK? 

We are very excited to be working with Affirm for this year's payment plans. Affirm offers clear, simple financing to split your Eventbrite order into 3 or 6 monthly payments (rates from 10-30% APR). Once you select Monthly Payments with Affirm on the Eventbrite checkout page, you will need to confirm your loan on Affirm. Your tickets will be e-mailed to you immediately upon check-out. Make sure you pay your Affirm bills on or before your due date.


Want more information? Check out Affirm's FAQ Page.

WHAT'S THE DIFFERENCE BETWEEN SNOWDAY / EARLY BIRD / ADVANCED / REGULAR / LAST CHANCE TICKETS? 

Nothing beyond the difference in price. The different ticket types listed above don't give you or get you any additional perks -- the names are just an easy way to distinguish between them!

HOW MANY TICKETS CAN I PURCHASE PER ORDER? 

You can purchase up to 4 tickets per order. Coordinate with the SG Group Text to make sure your whole squad gets tickets.

WHEN CAN I EXPECT TO RECEIVE MY WRISTBAND?

Wristbands will begin shipping in late November / early December. Wristbands typically take 5-7 days to ship.

You will receive an e-mail from Eventbrite when your order has shipped. 

I LIKE TO PLAN AHEAD: WHERE IS THE BOX OFFICE AND WHAT ARE THE HOURS?

The SnowGlobe 2017 Box Office is located at the festival entrance. The hours are as follows:


BOX OFFICE HOURS:

12/28: 1PM - 9PM

12/29: 12PM - 12AM

12/30: 12PM - 9PM

12/31: 1PM - 9PM

I BOUGHT A TICKET FOR MY SON/DAUGHTER/WIFE/HUSBAND/BOYFRIEND/GIRLFRIEND/DOG --

DOES IT HAVE TO BE UNDER THEIR NAME? 

Nope! Provided the shipping address is the same, you're all set.


If you'd like to change the name associated with the order to give you peace of mind, Here's A Guide On How To Do So. 

I'M MOVING... HOW DO I CHANGE MY SHIPPING ADDRESS? 

Follow this Step-By-Step Guide and invite us to the house-warming party. You can change your shipping address up to December 6th.

I'M COMING TO THE FESTIVAL FROM OUT OF THE COUNTRY... WILL SHIPPING BE AN ISSUE?

To avoid any issues with international shipping, we'll be keeping all international orders at the Box Office will-call. Our ticketing provider will send you an e-mail outlining the procedure as the festival approaches. If you have more specific questions, please reach out to Eventbrite directly. 

HOW WILL I KNOW IF MY WRISTBAND HAS SHIPPED? 

You will receive an e-mail from Eventbrite when your wristband has shipped. 

This e-mail will include a tracking number so you're able to track your wristband every step of the way on its incredible journey from us to you.

I BOUGHT A 3-DAY PASS ... WILL I RECEIVE 3 DIFFERENT WRISTBANDS?

Nope! You'll receive one wristband that's good for all 3-days. 

CAN I SHOWER WITH MY WRISTBAND?

Yes -- and please do! 

WHAT HAPPENS IF I FORGET MY SHIPPED WRISTBAND?

All hope is not lost. Provided you can provide proof of purchase (order confirmation from Eventbrite is perfect), you'll be able to replace your wristband at the festival box office. Replacement cost is $25 and limited to one replacement per order. 

WILL SINGLE DAY TICKETS BE AVAILABLE?

A limited quantity of Single Day Tickets will go on-sale as the festival approaches.

WHAT'S THE DEAL WITH SINGLE DAY TICKETS & THE SHUTTLE?

All single day tickets come with a complimentary shuttle pass. Your 12/29, 12/30, or 12/31 wristband will get you both on the shuttle and into the festival.

I BOUGHT A TICKET BUT CAN NO LONGER ATTEND ... CAN I GET A REFUND?

Nah.

I'M SELLING MY TICKET ... IS THAT ALRIGHT // AM I PROTECTED?

You're more than welcome to sell your pass to a buyer through a third party ticketing provider. Be warned -- as soon as you purchase a SnowGlobe 2016 ticket through a 3rd Party Provider, SnowGlobe and Eventbrite's Customer Service Team are longer able to assist you. Buying / selling through an alternative ticketing provider (anybody but Eventbrite) is and will always be a risk.


Here's A Guide On How To Transfer Your Ticket